Service Level Agreement
Our commitment to reliability, response times and support for every solution we deliver.
Last updated: 22 October 2026
Service commitment
This SLA sets out the support, maintenance and service availability you can expect from Web Briks, so both sides know what to expect.
- 01
Response time
Critical issues get priority and a response as quickly as possible during working hours.
- 02
Support categories
Support covers technical issues, bugs, downtime reports and deployment help.
- 03
Availability
We aim for 99.9% uptime and make every reasonable effort to reach it, but no provider can guarantee completely uninterrupted service.
- 04
Client cooperation
Clients provide the access and information we need to resolve an issue.
- 05
Limitations
The SLA doesn't cover third-party outages, force majeure events or changes made without our approval.
- 06
Escalation
Critical issues that aren't resolved quickly are escalated internally for priority handling.
Questions about this policy?
Email info@webbriks.com or call +880 1977-201923. Larger projects can have their own written agreement.